Latest Despatch Information

We are currently experiencing unprecedented demand resulting in us having to extend our despatch times, we will be working hard to get back to our normal despatch times as soon as possible.

Standard Delivery

Stock permitting, we aim to despatch your order within 5 working days of your order being received. All parcels are then sent on a service that delivers within 3 working days. 

There are a few exceptions as outlined below and on product pages:

  • Southwold Garden Furniture - please allow 4-6 weeks for delivery
  • Harrod Superior Greenhouses - currently 8-14 weeks for delivery
  • Sneeboer Garden Tools - some Sneeboer items are Out of Stock and this will be noted on the product pages

Any further updates will be communicated on our website and to customers who have ordered.

Please note that currently we are not taking consumer orders for overseas shipment.

If you have a query you can call Customer Services between 8.30am - 5.30pm Monday to Friday on 0333 400 6400. You can also email our Customer Services Team at - we aim to respond to your email within 24 hours (excluding weekends)