How much does it cost for my order to be delivered?
Due to the nature of our products our postage rates vary depending on the size and weight of the products. We will charge the highest value postage item in your order - the postage rates are clearly marked on the product pages throughout the website.
Current Postage Charges:-
- £3.95 Smaller Items
- £4.95 Standard Delivery Charge
Why do you charge for delivery?
The post and packing charge covers the cost of processing, packaging, checking and finally delivering your goods. Every order we despatch is processed; the products then have to be picked from the warehouse and checked for quality; the goods are then packaged efficiently to ensure they arrive at their destination in pristine condition before finally being despatched. As you can imagine, the cost of this process and the materials used is far in excess of the standard £4.95 we charge per order.
Where do you deliver to?
The post and packing charge is for the UK mainland only, based on the highest tariff item in your basket. For delivery to some parts of Scotland, Scottish Isles, Orkney Islands, Shetland Islands, Isle of Man, Isle of Wight, Scilly Isles and Channel Islands, our standard £4.95 delivery charge will default to £15.95; if your order includes £9.95, £14.95, £19.95 or £39.95 postage rate items or products from our furniture range please phone 0333 400 6400 (local rate) or email email@example.com for a quote.
Please note: We are unable to send orders to Northern Ireland unless to a registered business with an EORI Number. We are also unable to accept any orders from outside of the UK except for trade business.
Unfortunately, we are only able to send our biological pest control products - such as Nemaslug, whitefly control and ladybirds - to mainland UK addresses.
How long will I wait for my order to be delivered?
Standard Delivery Time - With stock permitting, we currently aim to deliver orders within 7 working days of your order being received. An email is sent when the order has been despatched. Some products will have longer delivery times, this will be highlighted on the product page. Saturday delivery would incur an extra delivery charge please call customer services for a quote.
Express Delivery Service
Unfortunately our Express Delivery Service has been temporarily suspended but we are hopeful to have this up and running again in the near future. Apologies for any inconvenience this may cause.
GREENHOUSE DELIVERY - please allow 8-14 weeks for delivery. Please note that Greenhouses are delivered on lorries and if access is restricted then there will be an extra surcharge for delivery on a smaller vehicle. There is an additional surcharge for deliveries to Scotland, Wales, Cornwall and Devon - please call 0333 400 1444 for a quote.
SOUTHWOLD FURNITURE - please allow up to 6 weeks for delivery.
Please Note: During National Holidays please allow longer for standard delivery items to be delivered.
I’d like my order to be left if I’m not in. Can you arrange this?
Our standard policy is that all orders over £50 in value require a delivery signature. However, we are able to arrange for orders above this total to be left without a signature at your discretion. We cannot accept any responsibility for goods once they have been left under these circumstances but we will be able to replace damaged products as per our normal terms and conditions.
We can of course leave any order under the value of £50 in the location of your choice – just indicate on the order form or inform us when phoning in your order where you’d like your goods left.
How do I add a different delivery address?
You will be given the option to amend the delivery address at the check-out stage of your order.
If I am ordering several items, will they arrive at the same time?
All items which are in stock will be despatched at the same time and are normally delivered to you the following day.
Any out of stock goods will be marked ‘to follow’ on your invoice and will be sent as soon as we receive these from our suppliers.