Latest Despatch & Customer Service Information

(updated on 16th September)

We are now back to our normal despatch times, but there remains a few exceptions as highlighted on product pages and also outlined below. 

Any further updates will be communicated on our website and to customers who have ordered.

Southwold Garden Furniture - Please allow up to 4 weeks for delivery.

Please note that currently we are not taking consumer orders for overseas shipment.  


Customer services - latest information

If you have a query you can call Customer Services between 8.30am - 5.30pm Monday to Friday on 0333 400 6400. You can also email our Customer Services Team at 

Emails - we do aim to reply within 24 hours but due to an exceptionally high volume of emails at the current time please allow up to 5 working days for us to reply.

Order Line - 0333 400 1500 – Open 9am - 5pm Monday to Friday only 

Customer Services - 0333 400 6400 - Open 8.30am - 5.30pm Monday to Friday only or email with any queries.

Please accept our apologies for any inconvenience caused and thank you for your patience and understanding.