Latest Despatch & Customer Service Information
(updated on 16th September)
We are now back to our normal despatch times, but there remains a few exceptions as highlighted on product pages and also outlined below.
Any further updates will be communicated on our website and to customers who have ordered.
Southwold Garden Furniture - Please allow up to 4 weeks for delivery.
Please note that currently we are not taking consumer orders for overseas shipment.
Customer services - latest information
If you have a query you can call Customer Services between 8.30am - 5.30pm Monday to Friday on 0333 400 6400. You can also email our Customer Services Team at firstname.lastname@example.org
Emails - we do aim to reply within 24 hours but due to an exceptionally high volume of emails at the current time please allow up to 5 working days for us to reply.
Order Line - 0333 400 1500 – Open 9am - 5pm Monday to Friday only
Customer Services - 0333 400 6400 - Open 8.30am - 5.30pm Monday to Friday only or email email@example.com with any queries.
Please accept our apologies for any inconvenience caused and thank you for your patience and understanding.