It is our aim to respond to all enquiries within a 24 hour period but due to an exceptionally high volume of emails at the current time, and the impact of coronavirus on our team, please allow up to 10 working days for us to reply.
Due to exceptionally high levels of demand please allow up to 1 week for your order to be despatched. There are a few exceptions as highlighted on product pages and also outlined below (furniture, netting and vegetable plants).
Any further updates will be communicated on our website and to customers who have ordered.
Insect Mesh & Soft Butterfly Netting - please allow up to 3 weeks for delivery
Vegetable Plant Orders - please allow up to 3 weeks for delivery.
Southwold Garden Furniture - Please allow up to 8 weeks for delivery.
Please note that currently we are not taking consumer orders for overseas shipment.
How To Contact Harrod Horticultural
Why not check out our Website FAQ's page?
This is regularly updated with the latest information our customers are asking us. We understand how important it is for you to get quick answers to your gardening questions so we would suggest trying the FAQ section first.
Should you not find the answers you are looking for please see other contact details below:-
Please fill in the email enquiry form opposite and select the most relevant enquiry type, this will help ensure that your enquiry is passed to the correct department and can be responded to as quickly as possible. We do aim to reply within 24 hours but due to an exceptionally high volume of emails at the current time, and the impact of coronavirus on our team, please allow up to 10 working days for us to reply.
Due to unprecedented levels of calls and staff shortages, we regret to inform you that we have taken the decision to temporarily suspend our Orderline. However, you can still place your order on our website.
Orderline - 0333 400 1500 (local rate) – currently suspended
Customer Services team - 0333 400 6400 (local rate) - 10am-2pm Monday to Friday only.
Bespoke Garden Products team - 0333 400 1444 (local rate) Monday to Friday (Open from 8.30am to 5.30pm)
Trade Department - 0333 400 1777 (local rate) Monday to Friday (Open from 8.30am to 5.30pm)
Should you wish to send your order or enquiry to us via the post, please contact us at:
1-3 Pinbush Road