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Website Security       

   



        What is the MasterCard Secure Code and Verified by Visa window that pops up?
        Are my payment details stored on your website?       
        My password to log into your website is not working.     
        I have forgotten my password to log into your website.  
        My payment details have changed. How do I amend them on your website?     
        I have entered incorrect payment details for my order. How do I correct them?
       I need to amend my address details on your website. How do I do this?       
        Can I check past orders on your website?


What is MasterCard Secure Code and Verified by Visa window that pops up?

MasterCard Secure Code and Verified by Visa is a new online security service to guard you against unauthorized use of you card, and lets you shop online with added confidence.  During the checkout process, a MasterCard Secure Code or Verified by Visa window will popup.  You then enter your password and this confirms your identity.
If you haven’t already setup a password for MasterCard Secure Code or Verified by Visa, a MasterCard Secure Code window will appear.  You then need to register your card just once, and create your own password.  When you make future purchases at participating online stores, a MasterCard Secure Code window will appear. Simply enter your password and clicks submit. Your identity is verified and the purchase is secure. If you are using the Visa Debit cards please select Visa_Debit from the list, not Maestro.

If you experience any problems with MasterCard Secure Code and Verified by Visa, please contact your bank.

 
Are my payment details stored on your website?

No, due to security reasons, you must enter your payment details each time that you place an order on our website.

My password to log into your website is not working.

The ‘log in’ section of our website is ‘case’ sensitive, so if you used capital letters within your password when you originally registered on our site, you must use them in the correct place every time that you log in.

If the website is stating that your password is incorrect, there is a ‘password reminder’ button to click on. You will then be sent an email to the email address that you registered with, which will give you the password that you set up. You must not copy and paste your password from this email: your password will need to be typed into the box manually.

If the website is stating that your email address is incorrect, it may be that when you originally registered on our site, the email address was entered incorrectly. Unfortunately if this is the case, you will need to re-register.

I have forgotten my password to log into your website.

If you have forgotten your password or the website is stating that your password is incorrect, there is a ‘password reminder’ button to click on. You will then be sent an email to the email address that you registered with, which will give you the password that you set up. You must not copy and paste your password from this email: your password will need to be typed into the box manually.

My payment details have changed. How do I amend them on your website?

We do not store payment details on our website: you must enter them each time that you place an order.

I have entered the incorrect payment details for my order. How do I correct them?

After you have added the relevant items to your basket, clicked checkout, and entered your payment details, you are taken to your delivery options. In step 1 of these delivery options there is a section that you can click on should you need to amend your payment details. When you click on this, a pop up will appear that says ‘you are about to delete your payment details. Do you want to continue?’. Clicking yes will simply delete the details that you previously entered, ready for you to register them again.

I need to amend my address details on your website. How do I do this?

Simply log into our website, and click on ‘account address’ or ‘delivery addresses’, whichever you are amending. Enter the relevant details, and submit.

Can I check past orders on your website?

Yes, you can: log into our website, and to the left of the screen you will see a list of options that you can click into. Select ‘Order History’ and you will see all of your past orders placed on our website, including the order reference numbers, the dates that the orders were placed, and the total value of each. If you wish, you can then view the items ordered by clicking on ‘View’ at the end of the order line in question.