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Order Tracking


   How long after placing my order are my goods dispatched?
   Once dispatched, how long will it take for my goods to be delivered?
   Will I get notification of my goods being dispatched?
   If my goods have not been delivered with your specified timescale, what should I do?

How long after placing my order are my goods dispatched?

Stock permitting, standard delivery items are dispatched within 3 to 5 working days of your order being confirmed. This timescale excludes Fruit and Vegetable Cages, Raised Beds, Netting, Greenhouse Staging, and Biological Pest Control products, for which you should allow 10 to14 working days. Please note our busiest period is between February and May so your patience during this time is appreciated.

Express Orders received by 12.30pm are dispatched within the next two working days subject to stock availability. As above, this timescale does not include Fruit and Vegetable Cages, Raised Beds, Netting, Greenhouse Staging, or Biological Pest Controls products, for which you should allow 10 to 14 working days.

Once dispatched, how long will it take for my goods to be delivered?

This will depend on which carrier company who will be delivering your order; we use Royal Mail, UK Mail, and Tuffnells.
Orders being sent with Royal Mail are always sent as First Class, so you should receive your order the next working day after it has been dispatched.
UK Mail usually deliver goods within 72 working hours after dispatch, however there are some products such as Fruit Cages, Greenhouse Staging and Raised Beds, that may be delivered in 2 separate deliveries. This is simply because of the quantity and size of the individual parts.
Tuffnells have a 72 working hour delivery service, so please allow this time period before contacting us.

Will I get notification of my goods being dispatched?

Unfortunately, due to the high volume of orders that we receive everyday, we are unable to notify every customer by telephone when an order has been dispatched. However, if we take a valid email address for you, we will automatically send you an email to advise you that your order has been dispatched. This email will state which carrier company will be delivering your order, which items have been dispatched, how long it will take to be delivered and the delivery address.

If my goods have not been delivered within your specified timescale, what should I do?

If your goods have not been delivered within the specified timescales above, dependent on the carrier delivering your goods, please telephone our Customer Services Department on 0845 218 5301, who are open from Monday to Friday, 8.30am to 5.30pm. Alternatively you can send a fax to 01502 582456. The Customer Services Department will then investigate the matter further, taking appropriate action as necessary, and will keep you updated with the developments.