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Delivery Process


    How much does it cost for my order to be delivered?
    Why do you charge for delivery?
        Where do you deliver to?
    How long will I wait for my order to be delivered?
    Do you offer an express delivery service?
    I’d like my order to be left if I’m not in. Can you arrange this?
    How do I add a different delivery address?
    If I am ordering several items, will they arrive at the same time?

Standard Delivery         £4.95  (no matter how many items you order)

Where you see this symbol  carriage will be £2.00 if it applies to ALL the items in your shopping basket.
 

Where you see the yellow lorry symbol the postage is £12.95 per order

Where you see the red lorry symbol the postage is £19.95 per order

Where do you deliver to?
Post and packaging costs quoted are for most of the UK mainland only. Offshore Islands and some remote parts of Scotland, Isle of Man, Isle of Wight and Northern Ireland; the standard carriage charge is £14.95.

However if we are able to send your order with a lower carriage rate we will contact you with a revised charge. 

Unfortunately, we are only able to send our biological pest control products - such as Nemaslug, whitefly control and ladybirds - to mainland UK addresses.   

We are able to accept orders to be delivered to most parts of Europe, but unfortunately, you will not be able to place your order online. If you could kindly contact our Customer Service team on 0845 218 5301, or e mail us with details of your order, we will then be able to calculate the cost of carriage and take your order if acceptable.

For details of whether we can ship to other countries, again, please contact us to see if we have the relevant shipping license and insurance to be able to send your order overseas.

How long will I wait for my order to be delivered?
Please Note: During the Christmas period standard delivery items will be dispatched within 5 - 10 working days and there will be no Express Delivery Service.
Stock permitting, standard delivery items are dispatched within 3 to 5 working days of your order being received. Fruit and vegetable cages and greenhouse staging orders take longer to process so please allow 10 - 14 days for dispatch when purchasing these items.

Do you offer an express delivery service?
Where the Express Delivery option has been selected, orders received by 12.00pm are dispatched next working day - subject to stock availability.

Although we'd like to send out all orders as quickly as possible, there are a few products which preclude us from doing so,  therefore items excluded from express delivery are any products with a yellow or red lorry symbol, cut to size netting, biological pest control and any direct despatch items.

I’d like my order to be left if I’m not in. Can you arrange this?
Our standard policy is that all orders over £50 in value require a delivery signature. However, we are able to arrange for orders above this total to be left without a signature at your discretion. Please contact us with written confirmation (e-mail, fax or letter - or indicate this fact in the relevant field when ordering online) that this is acceptable and the location in which you wish the goods to be left. We cannot accept any responsibility for goods once they have been left under these circumstances but we will be able to replace damaged products as per our normal terms and conditions.     

We can of course leave any order under the value of £50 in the location of your choice – just indicate on the order form or inform us when phoning in your order where you’d like your goods left.

How do I add a different delivery address?

You will be given the option to amend the delivery address at the check-out stage of your order.

If I am ordering several items, will they arrive at the same time?

All items which are in stock will be despatched at the same time and are normally delivered to you the following day.
Any out of stock goods will be marked ‘to follow’ on your invoice and will be sent as soon as we receive these from our suppliers.