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Contact Us

Why not check out our frequently asked questions pages? This is regularly updated with the latest information our customers are asking us.  We understand how important it is for you and your garden to gain answers to your questions in the fastest possible way.  Therefore we hope you find our FAQ section helpful and convenient.

Should you not find the answers you are looking for, please see other contact details below.

Contacting us by email

Please see below for the email address most appropriate to your query.  This will help us ensure your email is sent to the correct department and is responded to as quickly as possible.

It is our aim to respond to all enquiries within a 24 hour period (excluding Saturdays and Sundays), however during our busy season please accept our apologies if we are unable to respond within our usual prompt manner. 

ORDER TRACKING

Have you checked our regularly updated ‘Customer Service Board’ which has details of out of stock products, when they are due into stock and when customers can expect them?

Please be aware, you will be notified if items on your order are currently out of stock.  You will be notified by email if we have your address or alternatively by post.  All in stock items on your order will be dispatched to you within 7 to 10 working days after placing your order.

If you require an update on the progress of your order please contact us at:

orderupdate@harrod.uk.com

QUERIES FOLLOWING RECIEPT OF YOUR ORDER
If you have received your order but have a query concerning it, please contact us at:

mydelivery@harrod.uk.com

RETURNS
You may return an item within 14 days of receipt for a full refund.  Please ensure you enclose the return form, completed with all details to the address detailed on the form and detailed below.  If you are unable to return a product to us our carriers offer a collection service for a charge of £10.00.  For full returns details please see the returns section in our FAQ pages.  Should you not find the answers you are looking for or wish us to arrange a collection for you, please contact us at:
returns@harrod.uk.com

ACCOUNT QUERIES
If we have incorrect details for you, or your have moved address let us know so we can update your account.   Alternatively you may wish to be removed from our mailing list.    Please contact us at:

myaccount@harrod.uk.com

PRODUCT & SERVICE INFORMATION
If you require any further information about any of our products which you are unable to find on our website or catalogue or any of the services we have on offer, please contact us at:
enquiries@harrod.uk.com

CANCELLATIONS

Should you decide to cancel your order, please include your name, address and postcode and contact us at:

cancellations@harrod.uk.com

Contacting us by telephone                                          

Orderline                                0845 402 5300   Open from 8am to 9pm  (Monday to Friday)  9am to 7pm (Saturday and Sunday)

We regret our operators are not able to deal with queries on this number.  For queries please contact are Customer Services team at the details below.

 
Customer Services            0845 218 5301    Open from 8.30am to 5.30pm  (Monday to Friday)    

Contacting us by post

Should you wish to send your order or enquiry to us via the post, please contact us at:

Harrod Horticultural
1-3 Pinbush Road
Lowestoft
Suffolk
NR33 7NL

Contacting us by fax

Enquiries or orders can also be sent to us by fax, please contact us at:
  01502 582456