Can I order online?
Yes the following page explains how to order online, or any method you would like to choose–
/HarrodSite/cm/howtoorder.htm

What is the number for your order line?
Our order line is 0845 402 5300 (BT calls charged at your local rate, calls from mobiles and some other networks may vary). Open 7am-11pm 7 days a week. We regret that operators are unable to deal with technical enquiries on this number. Please call 0845 218 5301 for technical enquiries. Before calling make a note of your order, have your payment card handy and quote the offer code printed on your catalogue (if you have one). 

Who do I call if I have a query on a product?
Our customer services line is 0845 218 5301. For technical queries about your order between 8.30am and 5.30pm Monday to Friday. For orders only, please call 0845 402 5300.

Can I post my order to you?
Yes you can download an order form from here –
/Public/Downloads/orderform.pdf
print it out and post to:

Harrod Horticultural
Pinbush Road, Lowestoft
Suffolk
NR33 7NL

Is website ordering secure? 
Yes, www.harrodhorticultural.com is a secure website to order from. 

How much is delivery?
We offer a fast and efficient delivery service. Postage and Packing charge is £4.95 as standard, unless your order contains only biological pest control products (£2.00) or includes an item with as yellow (£12.95) or red (19.95) lorry symbol. Subject to delivery conditions, see below.

The post and packing charge covers the cost of processing, packaging, checking and finally delivering your goods. Every order we despatch is processed, then the products have to be picked from the warehouse and checked for quality, the goods are then packaged efficiently to try and ensure they arrive at their destination in pristine condition before finally being despatched. The cost of this process and materials is far in excess of the standard £4.95 we charge, or £6.95 for express deliveries.

Where do you deliver to?
Post and packaging costs quoted are for most of the UK mainland only. For delivery to parts of Scotland, Scottish Isles, Isle of Man, Isle of Wight, Scilly Isles and Northern Ireland please phone for a quote.

How long will I wait for my order?
Stock permitting, we aim to despatch orders within 5 to 7 working days. We can offer express delivery, for more information please call our Customer Services line on 0845 218 5301

What is the process for returning a product, should I need to?
Our guarantee – We want you to be delighted with your order so if for any reason you are unhappy with your items, you can return them in perfect condition and in their original packaging within 14 days for a full replacement for a full refund. Returns postage will only be refunded if the item is damaged, faulty or if the wrong items have been sent. We do not accept responsibility for damaged or lost parcels on return.

Is Harrod Horticultural committed to the environment?
Recycling – We believe in sustaining the environment and where possible all our products are despatched using recycled cardboard and protective packaging to encourage gardeners to add straight to their composter or compost heap. We also run a Harrod Horticultural Kitchen Garden, committed to organic gardening, find out about your kitchen garden from the following link –
/HarrodSite/news/Kitchen Garden/

Do you sell gift vouchers?
Yes we sell gift vouchers as the prefect present for a fellow garden lover. Gift vouchers are available in the following denominations, with the following codes –
GGV-001 £5
GGV-002 £10
GGV-003 £20

Is there any benefit to me to recommending my friends to
Harrod Horticultural?
Yes there is a form in the back of the catalogue which allows you to request a brochure for a friend or tell us your name and address and their name and address and if your friend has ordered, we will send you a £5 gift voucher.
/HarrodSite/news/Kitchen Garden/

I would like to view a product before I buy it, where can I see some of your products in action?
You can see some of our products in use at the following venues -
/HarrodSite/cm/show%20gardens.htm

I’d like to ask your resident gardening expert for some advice, how do I contact him?
Martin Fiddes can be contacted by email from the following link:
/HarrodSite/asktheexpert/AskTheExpert/asktheexpertlist.htm