Can I order online?
Most certainly! Simply click on the following link and the page which appears explains how to order online, or any other ordering method you would like to choose;
/HarrodSite/cm/howtoorder.htm

What is the number for your order line?
Our order line is 0845 402 5300 (BT calls charged at your local rate, calls from mobiles and some other networks may vary). The lines are open from 7am to 11pm, 7 days a week. As this is exclusively the order line, we regret that operators are unable to deal with technical or product-based enquiries on this number. Before calling to place an order, make a note of the products you wish to purchase, have your payment card handy and quote the offer code printed on your catalogue, if you have one. 

Who do I call if I have a query on a product?
We have a dedicated Customer Services Team based in our offices at Lowestoft in Suffolk. They are available to deal with your technical queries and questions regarding the products we sell and can be contacted between 8.30am and 5.30pm, Monday to Friday, on 0845 218 5301; they can also be contacted by e-mail at customerservices@harrod.uk.com To place an order, please call 0845 402 5300 as above.

Can I post my order to you?
Yes! You can either download an order form from here;
/Public/Downloads/orderform.pdf
then print it out, complete it and post it to us at:

Harrod Horticultural
Pinbush Road,
Lowestoft
Suffolk
NR33 7NL

Alternatively, you can complete, detach and post the order form in the back of your catalogue to us at the above address.   

Is website ordering secure?
Yes, ordering from our website is a completely secure way to purchase your goods. You'll find a small gold padlock appears on your screen when you get to the checkout stage of completing your order; this icon is universally accepted as indicating a site is secure and by clicking on it, you can view a security certificate.  

What is MasterCard SecureCode and Verified by Visa window that pops up? Same card, added safety online

MasterCard SecureCode and Verified by Visa is a new online security service to guard you against unauthorised use of you card  and lets you shop online with added confidence.  

During the checkout process, a MasterCard SecureCode or Verified by Visa window
wwill popup.  You then enter your password and this confirms your identity.

If you haven’t already setup a password for Mastercard SecureCode or Verified by Visa, a MasterCard SecureCode window will appear.  You then need to register your card just once, and create your own password.  

Then, when you make purchases at participating online stores, a MasterCard SecureCode window will appear. Simply enter your password and clicks submit. Your identity is verified and the purchase is secure.

For more details please visit the following websites:

Verified By Visa

http://www.visaeurope.com/merchant/handlingvisapayments/cardnotpresent/verifiedbyvisa.jsp

Mastercard SecureCode

https://enrollment.securecode.com/vpas/hsbcuk/enroll/index.jsp?locale=en_US&bankid=3

Postage and Packaging rates:

Standard Delivery - £4.95  (no matter how many items you order)

Where you see this symbol  carriage will be £2.00 if it applies to ALL the items in your shopping basket.
 

Where you see the yellow lorry symbol the postage is £12.95 per order

Where you see the red lorry symbol the postage is £19.95 per order

The post and packing charge covers the cost of processing, packaging, checking and finally delivering your goods. Every order we despatch is processed; the products then have to be picked from the warehouse and checked for quality; the goods are then packaged efficiently to ensure they arrive at their destination in pristine condition before finally being despatched. As you can imagine, the cost of this process and the materials used is far in excess of the standard £4.95 we charge per order, or £6.95 for express deliveries.

Where do you deliver to?
Post and packaging costs quoted are for most of the UK mainland only. Offshore Islands and some remote parts of Scotland, Isle of Man, Isle of Wight and Northern Ireland standard carriage charge is £14.95. However if we are able to send your order with a lower carriage rate we will contact you with a revised charge. 
Unfortunately, we are only able to send our biological pest control products - such as Nemaslug, whitefly control and ladybirds - to mainland UK addresses.   

How long will I wait for my order and do you have an Express Delivery option?
Stock permitting, standard delivery items are dispatched within 3 to 5 working days of your order being received. Fruit and vegetable cages and greenhouse staging orders take longer to process so please allow 10 - 14 days for dispatch when purchasing these items.
Where the Express Delivery option has been selected, orders received by 12.30pm are dispatched within the next two workings days - subject to stock availability.
Unfortunately, there are some products we are unable to send on Express Delivery. If your order includes Netting, Fruit Cages, Terracotta products or Engraved Trowels, we won't be able to process your order at the Express rate.  

Are there any products you are unable to send by Express Delivery?
Although we'd like to send out all orders as quickly as possible, there a a few products which preclude us from doing so. They are; any form of netting; fruit cages; greenhouse staging, engraved trowels, biological (live) pest control products, Rolawn topsoil and any terracotta items, such as pots and rhubarb forcers. If your order features any of the above we're afraid you'll have to wait a little longer for delivery.      

When will be payment be taken for my order?
If you are paying for your goods by credit or debit card, no payment is taken until the day of dispatch. Any cheque payments are deposited immediately.

I'd like to pay by credit card - are there any you don't accept?
We can process payments made by all the mainstream credit and debit cards - the only exceptions we have are American Express and EDC cards, which we do not accept. 

I’d like my order to be left if I’m not in. Can you arrange this?
Our standard policy is that all orders over £50 in value require a delivery signature. However, we are able to arrange for orders above this total to be left without a signature at your discretion. Please contact us with written confirmation (e-mail, fax or letter - or indicate this fact in the relevant field when ordering online) that this is acceptable and the location in which you wish the goods to be left. We cannot accept any responsibility for goods once they have been left under these circumstances but we will be able to replace damaged products as per our normal terms and conditions.     

We can of course leave any order under the value of £50 in the location of your choice – just indicate on the order form or inform us when phoning in your order where you’d like your goods left. 

What is the process for returning a product, should I need to?
We want you to be delighted with your order so if for any reason you are unhappy with your items, you can return them in perfect condition and in their original packaging within 14 days for a full replacement or a full refund. You'll need to contact our Returns Department prior to sending back any product to obtain your essential returns reference number - e-mail us at returns@harrod.uk.com or call 01502 505320. Returns postage will only be refunded if the item is damaged, faulty or if the wrong items have been sent and we do not accept responsibility for damaged or lost parcels on return.

Is Harrod Horticultural committed to the environment?
We believe in sustaining the environment and where possible all our products are dispatched using recycled cardboard and protective packaging to encourage gardeners to add straight to their composter or compost heap. 

Do you sell gift vouchers?
Yes, we sell gift vouchers as the prefect present for a fellow garden lover. Gift vouchers are available in the following denominations, with the following codes –
£5 - GGV-001
£10 - GGV-002
£20 - GGV-003

Is there any benefit to me to recommending my friends to
Harrod Horticultural?
Yes, there’s a form in the back of the catalogue which allows you to request a brochure for a friend; or simply tell us your name and address and the name and address of your friend and once they place an order, we’ll send you a £5 gift voucher.

I would like to view a product before I buy it. Where can I see some of your products in action?
You can see some of our products in use at the following venues:
/HarrodSite/cm/show%20gardens.htm
We've provided contact details for the gardens listed and if you intend to make a trip to see one - or some - of the products we've donated, we fully recommend you contact the garden beforehand to check the fruit cage, raised beds etc that you wish to see are on display. We're sure you'll understand that although we've provided the garden with our equipment, we have no control over where - or if - the goods are available for viewing on any given day.   

Do you garden yourselves and where can I get expert advice?
We’ve certainly got green fingers! Our resident horticulturalist, Martin Fiddes, was instrumental in setting up our own Harrod Horticultural Kitchen Garden, which is an ideal testing ground for our products and also brings us face to face with the many pests, diseases and other garden problems which all gardeners encounter. You can contact Martin by emailing him at martin@harrod.uk.com
We’ve also got an ‘Ask the Expert’ section on this site where both Martin and Julian our Pest Control Expert respond to garden-based enquiries from our customers – you can read a sample of the questions, and of course their replies, by clicking on the following link:
/HarrodSite/asktheexpert/AskTheExpert/asktheexpertlist.htm