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Damaged and Missing Items


         I have received my order, but an item is missing. What should I do next?
         I have received my order, but an item is damaged. What should I do next?

I have received my order, but an item is missing. What should I do next?

If you have ordered a Fruit Cage, Greenhouse Staging, Raised Beds, or large items as such, it may be that the delivery has been split due to the quantity and size of the individual parts. It is always wise to check the labels on each package, as these should state; 1 of 3, 2 of 3, 3 of 3, etc. Should the labels not coincide with what you have received, please allow an extra working day for the remaining package(s) to be delivered. If after this time you have still not received the remaining package(s), please telephone our Customer Services Department on 0845 218 5301. The telephone lines are open from Monday to Friday, 8.30am to 5.30pm. Alternatively you can send a fax to 01502 582456. The Customer Services Department will then contact the relevant carrier company to investigate the matter further, and take appropriate action.

If your order does not consist of the items mentioned above, or the labels on the package(s) do coincide with each other, please contact us; details listed above.

I have received my order, but an item is damaged. What should I do next?

If you have received a damaged item, please contact us; details listed above. The Customer Services Department may require the damaged goods to be returned for inspection, so as to determine how the damage was caused, thus preventing it from happening again. A replacement item, or refund, will then be processed accordingly.