1. Where can Rolawn deliver to?
Delivery is available to UK mainland addresses only.
2. Does the price include delivery?
Yes it does.
3. When will orders be delivered?
If you order also includes raised beds we will deliver these first, Rolawn will then contact you to arrange a suitable delivery date. If your order does not include raised beds Rolawn will still contact you a few days after you have placed your order with us in order to arrange a suitable delivery date.
4. What does kerbside delivery mean?
Kerbside delivery means that the delivery will be placed as close to the property as deemed safe by the driver. The delivery driver will have a pallet truck on his vehicle to unload your order. Unfortunately pallet trucks can only operate on tarmac, concrete and paved areas, which need to be level and clear of obstructions, they are not able to be operated on gravel drives.
5. Can the bags be delivered over a hedge/fence?
The turf and bulk bags of soil will usually be off-loaded using a hydraulic tail-lift and pallet truck, and therefore cannot be lifted over a hedge or fence.
6. Do customers have to be at home when the delivery is made?
It is preferable that our customers are at home to accept the delivery when it is made. Therefore it is important that they ensure they are satisfied with the agreed delivery date. Safe access will need to be provided to the point of unloading. Rolawn are able to deliver if customers are not present, but in these circumstances, they accept no liability for any deterioration in or theft of any of the items delivered. Neither can they accept responsibility for the consequences of the positioning of the pallets or bulk bags by the delivery driver.
7. What type of off-loading does the vehicle have?
The pallets are unloaded using a hydraulic platform or tail lift, which lowers the pallet to ground level. The driver then uses a small manual pallet truck to pull the pallet to the nearest hard-standing flat surface to customer’s property.
8. How big are the bags, and are they returnable?
The bags are approximately 1 cubic metre, containing 1000 litres when packed. Products within the bags may move in transit and compact during handling, however the bag will still contain 1000 litres. They measure 110cm x 110cm. All bulk bags are ‘non-returnable’. We would greatly appreciate you disposing of these bags responsibly.
9. What vehicles do Rolawn use to deliver?
The order will be delivered on an 18 ton vehicle, slightly bigger than a large dustbin lorry.