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Returns Policy

      I have received my order however it is not suitable for the purpose I require it for/I ordered the 
         wrong size wrong item/the item is no longer required.
      I have received my order, but it does not look how the picture on your website/in your catalogue looks.
      I bought the item as a present, but the person I bought it for does not like it/already has it.
      The item I purchased does not work as it should/is faulty/is damaged.
      How do I return an item?
      Exceptions
      Guarantee
      Return Address

I have received my order however it is not suitable for the purpose I require it for/I ordered the wrong size/item/the item is no longer required.

We want you to be delighted with your order so if for any reason you are unhappy with your items, you can return them in perfect condition and in their original packaging within 14 days for a full replacement or a full refund.  Return postage will only be refunded if the item is damaged, faulty, or if the wrong items have been sent. We do not accept responsibility for damaged or lost parcels on return, so it is advisable to obtain a postal receipt, or send the goods back via recorded delivery.

I have received my order, but it does not look how the picture on your website/in your catalogue looks.

We want you to be delighted with your order so if for any reason you are unhappy with your items, you can return them in perfect condition and in their original packaging within 14 days for a full replacement or a full refund.  Return postage will only be refunded if the item is damaged, faulty, or if the wrong items have been sent. If the advertised picture for the product is deemed as misleading, we will also refund the return postage cost, and look into rectifying the picture. We do not accept responsibility for damaged or lost parcels on return, so it is advisable to obtain a postal receipt, or send the goods back via recorded delivery.

I bought the item as a present, but the person I bought it for does not like it/already has it.

We want you to be delighted with your order so if for any reason you are unhappy with your items, you can return them in perfect condition and in their original packaging within 14 days for a full replacement or a full refund.  Return postage will only be refunded if the item is damaged, faulty, or if the wrong items have been sent. We do not accept responsibility for damaged or lost parcels on return, so it is advisable to obtain a postal receipt, or send the goods back via recorded delivery.

The item I purchased does not work as it should/is faulty/is damaged.

We want you to be delighted with your order so if for any reason you are unhappy with your items, you can return them in perfect condition and in their original packaging within 14 days for a full replacement or a full refund.  Return postage will only be refunded if the item is damaged, faulty, or if the wrong items have been sent. We do not accept responsibility for damaged or lost parcels on return, so it is advisable to obtain a postal receipt, or send the goods back via recorded delivery.

How do I return an item?

Please telephone our Returns Department on 01502 505320; they will advise you whether they need to arrange for the item to be collected from you by a carrier company, or whether you need to return the item back to us via the Post Office; this will depend on the weight of the item in question. If the item was received damaged, or is faulty, you may be advised that the item does not need to be returned back to us at all.
If a collection needs to be arranged, this will be made for a weekday only, between standard working hours. If you are not able to be at home when the collection is to be made, you may leave the goods somewhere safe.
Whether you are returning the goods back to us via the Post Office, or a collection has been arranged, please complete the Return/Exchange form that you received with your order originally. If you no longer have this form, please make sure that some identification is included within the package.

Exceptions: Engraved tools and netting cut by the square meter are non-returnable items, and exempt from cancellation.

Guarantee: If for any reason you are not satisfied with any item you order from Harrod Horticultural, just return it to us within 14 days of receipt for an immediate replacement or full refund. This guarantee does not affect your statutory rights.

Return goods to:

The Returns Department
Harrod Horticultural
1 – 3 Pinbush Road
Lowestoft
Suffolk
NR33 7NL