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Information about Harrod Horticultural

       General Information
       Do we have any shops or outlets?
       How much does a telephone call to you cost? (0845 Numbers)
       Who do I call if I have a query on a product?
       Do you sell gift vouchers?
       Are there any benefits of recommending a friend to you?
       When can I get some expert advice?
       Our environmental pledge!

General Information
Harrod Horticultural is a division of Harrod UK Limited, founded in 1954 by our present Chairman Ron Harrod. Our reputation for product design and development is second to none. In fact Harrod UK sports equipment is today extensively used in all major sporting venues including the Millennium Stadium and all Premier League football clubs. extending our reputation worldwide. Harrod Horticultural has the same unique commitment to quality and customer satisfaction that has always been at the heart of our business. So when you buy our products you can buy with confidence

Do you have any shops or outlets?
Unfortunately as we are a Mail Order and manufacturing company, we do not have a shop or a showroom and therefore are not open to the general public. However, please find the useful link below where you can view our products in situ. We have also supported many Public Gardens by supplying them with a variety of our products to display and use in their gardens. For example: fruit and vegetable cages, raised beds and Sneeboer tools. Details of the gardens featured, with addresses and telephone numbers are also detailed here. We fully recommend that you telephone the garden prior to visiting to ensure that the product you are interested in is on display; as although we have provided the garden with our products, we have no control over where, or if, products are on display on any given day.

/HarrodSite/pages/cm/cm.asp?sCCPage=show%20gardens

How much does a telephone call to you cost? (0845 Numbers)
At Harrod Horticultural we chose to use 0845 numbers to make the experience of contacting us by telephone easy and efficient.  You will notice when you call the orderline, you will hear a series of options to select from.  Selecting the correct option ensures your call is transferred to the correct department and your call is answered as quickly as possible.  We would be unable to offer this service using a local number.

Callers to 0845 numbers will pay a maximum of 2p per minute during the daytime (from 6am to 6pm), and just half a
pence per minute at all other times. That means you pay a maximum of 2p a minute from anywhere in the British Isles, including Northern Ireland, Scotland and Wales. (From a BT landline - calls from other networks and mobiles may vary). Some home phone providers, such as  BT offer packages with free calls to 0845 numbers, while other providers may charge for these numbers.  You would need to refer to you telephone call provider for more details.

Who do I call if I have a query on a product?
We have a dedicated Customer Services Team based in our offices at Lowestoft in Suffolk. They are available to deal with your technical queries and questions regarding the products we sell and can be contacted between 8.30am and 5.30pm, Monday to Friday, on 0845 218 5301.

Do you sell gift vouchers?
Yes, we sell gift vouchers as the prefect present for a fellow garden lover. Gift vouchers are available in the following denominations, with the following codes –
£5 - GGV-001
£10 - GGV-002
£20 - GGV-003

Are there any benefits of recommending a friend to you?
Yes, there’s a form in the back of the catalogue which allows you to request a brochure for a friend; or simply tell us your name and address and the name and address of your friend and once they place an order, we’ll send you a £5 gift voucher.

When can I get some expert advice?
We’ve certainly got green fingers! Our resident horticulturalist, Martin Fiddes, was instrumental in setting up our own Harrod Horticultural Kitchen Garden, which is an ideal testing ground for our products and also brings us face to face with the many pests, diseases and other garden problems which all gardeners encounter. You can contact Martin by emailing him at martin@harrod.uk.com

We have also got an ‘Ask the Expert’ section on this site where both Martin and Julian our Pest Control Expert respond to garden-based enquiries from our customers – you can read a sample of the questions, and of course their replies, by clicking on the following link:
/HarrodSite/asktheexpert/AskTheExpert/asktheexpertlist.htm 

Our environmental pledge!
Along with our strong organic growing ethos, we believe in sustaining the environment too. The FSC logo identifies products which contain wood from well managed forests, independently certified in accordance with the rules of the Forest Stewardship Council. Also, where possible, all our products are despatched using recycled cardboard and protective packaging for you to compost.  We also support the WEEE (Waste Electrical And Electronic Equipment) Regulation - for more information click the following link:- /HarrodSite/cm/WEEE.htm